It’s Medical Care @ Your Desktop!

Introducing E-visits exclusively for KelseyCare Members! It’s Fast. It’s Convenient. It’s Kelsey-Seybold Quality...

E-visit on MyKelseyOnline.com

Adult and Pediatric E-visits Now Available!

Adult E-visit Hours: Mon-Friday 8 a.m. - 9 p.m.; Saturday & Sunday 10 a.m. - 4 p.m. Pediatric E-visit Hours: Monday - Friday 8 a.m. to 4 p.m.

E-visits are exclusively for KelseyCare Members and they love the convenience and service they get with this new offer!

It's Fast. It's Convenient. It's Kelsey-Seybold Quality!
With E-visits, you'll communicate online with a Kelsey-Seybold Provider about your medical situation. You can start an E-visits through your secure MyKelseyOnline (MKO) account and you’ll receive a response in an hour or less! 

Here’s How to Get An E-Visit
  1. Log into your MyKelseyOnline account and select “Start an E-visit.” If you don’t have a MyKelseyOnline account, call the MKO Help Line at 713-442-6565.
  2. Submit your credit card information. Your medical advice will be delivered within one hour. This may include prescriptions to be filled at the Pharmacy of your choice.
  3. Answer a few short questions about your symptoms.

If your condition cannot be treated during the E-visit, your credit card will not be charged and an in-office appointment can be made.
**The MyChart App does not support E-visits at this time.
E-visit Details

E-visits are available to patients ages 4-17 (Pediatric) and 18 years and older enrolled in a KelseyCare health plan.

E-visits  for adults are conducted Monday – Friday from 8 a.m. to 9 p.m.; Saturday and Sunday 10 a.m. – 4 p.m.  Pediatric E-visits are conducted Monday - Friday 8 a.m. to 4 p.m. Visits are $25 (paid via our secure site with a credit card).

To sign up for MyKelseyOnline or for help logging into your account, go to: MyKelseyOnline.com

E-visits are offered as a value-added service for KelseyCare members. Your $25 charge for the E-visit does not accumulate toward your Maximum Out of Pocket (MOOP) expense. 

Adult & Pediatric E-visit FAQ

Q: I have KelseyCare Advantage – does the $25 charge still apply?
A: The E-visit is a value-added service and is not covered by insurance plans at this time so your office visit copay would not apply for an E-visit case. The $25 is a flat charge that is the same for any member utilizing the service (whether their co-pay is less or more than the charge). This is offered for those looking for a convenient way to not have to go to the doctor’s office when ill with any one of the acute 10 symptoms (hyperlink to that FAQ). The $25 would be charged at the completion of the e-visit – if you do need to come in for an appointment, you would not be charged the $25 and your office visit co-pay would apply.

If you do use the service, and the Physician Assistant orders a test (like blood work, urinalysis, etc.), or prescribes medication you can expect to be covered under your normal benefits.

Q: My office visit copay is less than $25 charge, why can’t I just pay my copay?
A: The E-visit is a value-added service and is not covered by insurance plans at this time so your office visit copay would not apply for an E-visit case. The $25 is a flat charge that is the same for any member utilizing the service. This is offered for those looking for a convenient way to not have to go to the doctor’s office when ill with any one of the acute 10 symptoms (hyperlink to that FAQ). The $25 would be charged at the completion of the e-visit – if you do need to come in for an appointment, you would not be charged the $25 and your office visit co-pay would apply.

If you do use the service, and the Physician Assistant orders a test (like blood work, urinalysis, etc.), or prescribes medication you can expect to be covered under your normal benefits.

Q: What happens if I am prescribed a medication during my e-visit?
A: The Physician Assistant will be able to send your prescription to the Pharmacy of your choice.

Q: What happens if I need to have any labs or tests done?
A:The Physician Assistant will be able to order the tests to the Clinic of your choice where you would need to go to complete. They would contact you via MyKelseyOnline or by phone once the results are in to follow up and close out any treatments or determine next steps.

Q: How much does an E-visit cost?
A:The charge for an Adult or Pediatric E-visit is $25 paid online through a secure site.  

Q: What symptoms can be treated during an Adult E-visit?
A: The following symptoms can be treated:

  • Allergy
  • Back pain
  • Cough
  • Cold
  • Flu Sinusitis
  • Urinary tract infection
  • Pink eye
  • Gastroesophageal reflux
  • Vaginal discharge


Q: What symptoms can be treated during a Pediatric E-Visit?
A: The following symptoms can be treated:

  • Allergy
  • Cough
  • Cold
  • Constipation
  • Diarrhea
  • Flu
  • Red eye
  • Heartburn
  • Sinus

 Q: How do I initiate an E-visit?
A: Here’s How to Get An E-Visit:

  1. Log into your MyKelseyOnline account and select “Start an E-visit.” If you don’t have a MyKelseyOnline account, call the MKO Help Line at 713-442-6565.
  2. Submit your credit card information. Your medical advice will be delivered within one hour.
  3. Answer a few short questions about your symptoms. If your condition cannot be treated during the E-visit, your credit card will not be charged and an in-office appointment can be made.

**The MyChart App does not support E-visits at this time.

Q: Is this available for pediatric patients?
A: E-visits are available to patients 4-17 years of age that are enrolled in a KelseyCare health plan.

Q: Who will conduct the E-visit with my child?
A: E-visits for Pediatric pateints will be conducted by a Kelsey-Seybold Pediatrician.  The Pediatrician will have access to your child's medical records and can also update your child's regular Pediatrician. 

Q: What if you don’t have a KelseyCare plan, can you still use E-visits?
A: At this time E-visits are exclusively for KelseyCare members. Even if you are a Kelsey-Seybold patient, but have a plan through United Healthcare, a Cigna PPO or HMO plan, or another insurance carrier, you would not be able to utilize the E-visit service.

Q: Can an E-visit be conducted on the weekends?
A: Yes!  E-visits for Adult care is available on Saturdays and Sundays from 10 a.m. to 4 p.m.    

Q: What if I can’t be treated during an E-visit – am I still charged?
A: If an in-office visit is needed your credit card would not be charged and the Provider will be able to assist in scheduling an appointment for you at the Kelsey-Seybold Clinic/doctor of your choice.

Q: Does an E-visit go toward my annual Out of Pocket Maximum?
A: E-visits are offered as a value-added service for KelseyCare members. Your $25 charge does not accumulate toward your Maximum Out of Pocket (MOOP) expense.

Q: I don’t have a MyKelseyOnline account or can’t remember how to access my account – what do I do?
A: If you need help at any time or for any reason with MyKelseyOnline, please contact our MKO Help Desk at:
Web site: MyKelseyOnline.com
Phone: 713-442-6565

 

Your Visit

Your Adult Medicine E-visit will be conducted by one of our board-certified Physician Assistants.  Your child's Pediatric E-visit will be conducted by a Kelsey-Seybold Pediatrian.  KelseyCare's Telemedicine Services, which includes E-visits, is overseen by Internal Medicine physician and Associate Medical Director of Healthcare Innovation, Donnie Aga, MD.

E-visit on MyKelseyOnline.com  

Please note that, no controlled substances or narcotic pain medications can be prescribed during an E-visit.

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